Michiel Croon is a service management consultant working for Dutch IT service provider Conclusion. He tends to add creativity to boring topics, taking a generic approach to solve specific problems. He has worked as a team lead, project manager, coach, trainer and advisor to customers in all sectors and regions of the Dutch economy. One of his favorite oneliners is “A fool with a tool is still a fool” which also happens to be his Twitter handle. Michiel is a fan of story telling and tends to make (and keep) organizational performance measurable.