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Michiel Croon

Michiel is a service management consultant working for Dutch IT service provider Conclusion. He tends to add creativity to boring topics, taking a generic approach to solve specific problems. He has worked as a team lead, project manager, coach, trainer and advisor to customers in all sectors and regions of the Dutch economy. One of his favorite oneliners is “A fool with a tool is still a fool” which also happens to be his Twitter handle. Michiel is a fan of story telling and tends to make (and keep) organizational performance measurable.


What Problem Does ITIL Solve?

You need to improve the way that IT delivers. You see IT service management (ITSM) as the way forward. But there’s a problem. ITSM...