Service Management Consultant at TOPdesk
Oliver has worked as a Service Management Consultant for TOPdesk UK for over two years, specialising in service orientation. TOPdesk develops, implements, and supports an enterprise service management solution that helps organisations to efficiently manage the services they provide. His role includes managing the end-to-end of digital transformation projects across a variety of industry sectors using agile project management methods. Oliver’s passion revolves around placing the customer at the epicentre of service design and delivery to elevate the service management experience of both the user and business. Oliver’s certifications include ITIL 4 Foundation Level and BCS Foundation Certificate in Agile.