Providing employees with self-service access to IT services is commonly seen as a key initiative for overstretched IT service desks – with the aim of reducing costs, speeding up resolutions and provisioning, and delivering a better employee experience. But few are getting it right! This article of tips aims to help.
Pablo has been working for several years on the different phases of technology-related projects. Programming, devising new features, planning sprints and roadmaps, making product presentations to customers around the world, and pushing different teams to achieve common goals, driving everyone to be their best version. He considers himself a technology enthusiast and a problem solver by nature, due to his initiative to improve what he thinks is wrong. He loves challenges and enjoys the pride of having accomplished goals. He also enjoys writing, reading, public speaking, and running.