Patrick Bolger, Author at ITSM.tools

Chief Evangelist at Hornbill

Patrick Bolger, Hornbill’s Chief Evangelist, is an active contributor to strategic groups and partnerships that influence the service management industry. An industry veteran, with first-hand experience of the issues facing IT, Patrick is a recognised authority in the service management arena and a compelling and popular speaker at events worldwide.

Some awesome articles by Patrick Bolger

What Kind of IT Organization Do You Work in?
on July 27, 2021
How did your IT organization, group, or department fare during the global pandemic? Patrick Bolger's research identified three distinct groups in terms of performance - […]
Service Desk Improvement – 5 Steps to Drive Collaboration
on July 6, 2021
This article by Patrick Bolger outlines five key steps for improving your operations and outcomes through the creation of the right environment for effective collaboration.
What IT Service Desks Need to Do in 2021
on December 10, 2020
This article by Patrick Bolger delves into four key steps for IT service desks to take to help drive their organizations out of the global […]
The Path Out of COVID-19 Needs Service Management Tools
on July 8, 2020
Research has shown that demand for modern, agile service management tools is greater than ever. This article by Patrick Bolger explains how IT groups with […]
How Will COVID-19 Change the World of ITSM?
on April 7, 2020
So much has changed already in the world of ITSM in light of COVID-19. What was important last week could be either vital or irrelevant […]
Service Management in 2020 – the 6 Key Challenges
on December 5, 2019
This article looks at a recent report that offers guidance to IT departments entitled "Brex-IT – How will public sector IT cope in 2020?" and […]

This is the bio of the amazing Patrick Bolger

Chief Evangelist at Hornbill

Some awesome articles by Patrick Bolger

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