Here Paul Wilkinson discusses the ABC of ICT and how it’s still as relevant today as it was 15 years ago, if not MORE relevant. In particular, that digital transformation initiatives will fail if ABC factors are not addressed.
Here Paul Wilkinson shares his “ITIL 4 Dummies” – it’s not meant to be derogatory, but instead is an attempt to get us to think, and draw some sensible conclusions, about the way we adopt ITIL. It’s time to stop being a “dummy” and stop giving too little thought or judgment as to what value you’re hoping ITIL will deliver.
In this article Paul Wilkinson questions whether, that while organizations might aim to be DevOps-propelled technology unicorns, there aren’t just unicorns and horses – the reality is that there are many types of horses. And some of them aren’t that great a ride. What on earth is he talking about? Read on.
While many will notice the 34 ITIL 4 practices vs ITIL v3’s 26 processes, there are other potentially more important points to note with the updated ITIL best practice. For instance, the greater focus on people, and the inclusion of governance in the new ITIL 4 Service Value System (SVS). Here, Paul Wilkinson takes a look.