Home Authors Posts by Paul Wilkinson

Paul Wilkinson

6 POSTS 0 COMMENTS
Paul has been involved in the IT industry for more than 25 years and has a broad background in IT operations, IT management, and product innovation and development. He was project team lead in the original BITE (Business & IT Excellence) process modeling of ITIL, an ITIL V2 author, and member of the ITIL V3 advisory group. He is co-owner of GamingWorks and co-developer of a range of business simulations focusing on IT service management, project management, business process management, business and IT alignment, alliance management and co-author and developer of the ABC of ICT products and publications.

FEATURED ARTICLES

Service Safaris: Understand How Corporate IT is Really Used

No I haven’t made the term up. “Service safari” and the similar “customer safari” are both legitimate business terms. And, if you want to...