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Per Mikkelsen

Per has dedicated his career to helping organizations transform their IT and customer support operations. Per has over 20 years' experience in CRM and Service Management, with over 12 years' experience specifically related to Microsoft Dynamics CRM/365. In 2007, Per established AlfaPeople UK, and in 2015 he was instrumental in bringing about the merger of the AlpaPeople ITSM division with Provance Technologies -- resulting in Provance's IT Service and IT Asset Management solution, powered by Dynamics CRM/365. Per understands exactly what organizations can gain from implementing an ITSM solution. At Provance, he works closely with product development to engineer solutions that provide predictable processes to support organizational agility and better decision making. Per has various certifications as follows: ITIL; Microsoft Certified Professional; Microsoft CRM 3, 4, 2011, 2015, 2016 for Customization, Application, and Installation; Microsoft Sure Step Certified; and Scribe Certified.


Sometimes I Just Want Service, You Can Keep Your Experience

This winter my vacation plans changed from the normal routine for the first time in 15 years. Previously, every winter break had been the...
The State of Today’s ITSM

The State of Today’s ITSM