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Rafi Rainshtein

Rafi is the VP R&D and DevOps at SysAid. He leads the troops who are responsible for delivering SysAid's products and continuously improving their quality and performance. He’s been programming since the age of six (really!) and can already see his geeky legacy continuing with his three young sons. He used to write comic strips for fun and publish them on his own website before he progressed into the animation field where he got to work with the likes of Elmo, Beavis and Butt-Head, and Lara Croft. Now, with over 20 years’ experience in software development management, Rafi maintains a healthy balance by adding basketball and running into his mix of hobbies.


Customer Service Excellence – Now More Than Ever

Service desks have been measuring customer satisfaction for about as long as there have been service desks. If their reports are to be believed,...