Have you ever stopped to consider the total cost of ownership (TCO) for your current, or next, IT service desk tool? Not just the costs of buying the software but the all-in costs of what it takes to make the tool “fit for purpose” and to maintain this over time? Here we outline all the costs that you need to consider.
Rajnish Nischal is Global Product Head at Invicta Software. He is an MBA from Chicago Booth, an entrepreneur with over 25 years of experience in IT, and has been in several leadership positions.