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Ricardo Lima Neves

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IT Senior Profissional with 8+ years of experience in IT Service Management projects for Service Desk, Service Catalog, Workflow Processes and CMDB management solutions and also in Business Intelligence (Reporting and Dashboards solutions) - SAP Business Objects, CrystalReports, LANDesk Xtraction and TIBCO Jaspersoft - projects. Highly skilled in Service Management bundle of CA Technologies products.

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IT Support in a Consumerized World

Hey, it’s SysAdmin Day again. The day comes around so quickly – it only seems like a year since the last one. Hopefully you...