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Roy Atkinson

Roy is a senior writer and analyst at HDI. In addition to being a member of the HDI International Certification Standards Committee, Roy is a popular speaker at IT service management conferences and is well known to HDI local chapter audiences. His background is in both service desk and desktop support as well as small-business consulting. Roy's blogs regularly appear on ThinkHDI.com, and he is highly rated on social media, especially on the topics of IT service management and customer service. Roy is also a cohost of the very popular #custserv (customer service) chat on Twitter, which celebrates its seventh anniversary on December 9, 2016.


ITSM in 2018: So Much to Do, So Little Time

It’s that time of the year (again) when everyone and their dog (or cat, if you’re more of a cat person) writes their IT...