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Roy Atkinson

Roy is a senior writer and analyst at HDI. In addition to being a member of the HDI International Certification Standards Committee, Roy is a popular speaker at IT service management conferences and is well known to HDI local chapter audiences. His background is in both service desk and desktop support as well as small-business consulting. Roy's blogs regularly appear on ThinkHDI.com, and he is highly rated on social media, especially on the topics of IT service management and customer service. Roy is also a cohost of the very popular #custserv (customer service) chat on Twitter, which celebrates its seventh anniversary on December 9, 2016.


6 Back-to-Basics Steps to a More Efficient Service Desk

As we rapidly career towards the end of 2016, you may find yourself indulging in daydreams about relaxing on the couch while consuming generous...
ITSM Meet Up

SITS17: ITSM Meet Up


Training: Same old, same old?