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Saad Mousliki

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Saad is an experienced IT manager with 7+ years of qualified success in IT/IS and ITIL. He is Microsoft certified and has in-depth knowledge of IT service management, web/mobile/cloud apps, and telecom. He's currently working on an ITIL adoption and ISO20000 certification project in a large company, and is also a blogger who frequently shares knowledge related to ITIL, cloud/mobile, and JavaScript.

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How To Build an Effective SIAM Process Model

In my last IT service management (ITSM) industry blog, I looked at how to control your ITSM and other IT management  tools in a...