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Sanjeev NC

Sanjeev is an ITSM enthusiast currently helping organisations implement Freshservice – the only Google-backed cloud based Service Desk solution. Prior to being a Sales Engineer with Freshservice, Sanjeev led a team of support engineers in a high intense Service Desk environment at Capgemini. He is also a passionate trainer and enjoys creating his own non-conventional training content that includes memes, comics, and puns. In his free time, Sanjeev can be seen reading, writing, coding or playing; all on his computer.


Could the Future of IT Self-Help Be 4th Generation Intelligent Self-Service?

The ability for IT end users to self-serve, or self-help, continues to advance as the IT industry continues to bring in consumer-world approaches and...