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Sanjeev NC

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Sanjeev is an ITSM enthusiast currently helping organisations implement Freshservice – the only Google-backed cloud based Service Desk solution. Prior to being a Sales Engineer with Freshservice, Sanjeev led a team of support engineers in a high intense Service Desk environment at Capgemini. He is also a passionate trainer and enjoys creating his own non-conventional training content that includes memes, comics, and puns. In his free time, Sanjeev can be seen reading, writing, coding or playing; all on his computer.

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What Problem Does ITIL Solve?

You need to improve the way that IT delivers. You see IT service management (ITSM) as the way forward. But there’s a problem. ITSM...