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Sanjeev NC

Sanjeev is an ITSM enthusiast currently helping organisations implement Freshservice – the only Google-backed cloud based Service Desk solution. Prior to being a Sales Engineer with Freshservice, Sanjeev led a team of support engineers in a high intense Service Desk environment at Capgemini. He is also a passionate trainer and enjoys creating his own non-conventional training content that includes memes, comics, and puns. In his free time, Sanjeev can be seen reading, writing, coding or playing; all on his computer.


5 Key Benefits of Self-Service for IT

Self-service, particularly self-service technology, is often touted as a way for cash-strapped IT organizations, with overworked service desks, to save time and money. HDI...