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Sophie Danby

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Sophie is a freelance ITSM marketing consultant, helping ITSM solution vendors to develop and implement effective marketing strategies. She covers both traditional areas of marketing (such as advertising, tradeshows, and events) and digital marketing (such as video, social media, and email marketing). She is also a trained editor.

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The Future of ITSM – the Statistics

Earlier this year, ITSM.tools ran its first survey related to IT service management (ITSM) “future readiness” to gauge ITSM-pro opinions on where we are...