To begin tackling digital transformation, we must start with the most basic tenet: a definition. So what is it? And what’s your role in it?
Simon Kent has had a 30+ year career spanning IT, Enterprise Software, Manufacturing and Engineering. He currently holds several roles and voluntary positions including the Chief Innovation Officer at Sollertis, a Global Ambassador (UK Regional Leader) for the BRMI (Business Relationship Management Institute), and independent consultant and facilitator with itSMF UK. Simon specializes in CIO and CEO advisory specifically for ITSM, BRM, Customer Experience, BizDevOps, and IT/Business strategic partnering. He has won a 2016 BRMI Trailblazer award for the world’s first BRM and unified IT software platform, and has also been the sole vendor representative for the 2016 update of the SDI (Service Desk Institute) Global Best Practice Service Desk Certification Standards.