Home Authors Posts by Simone Moore

Simone Moore

Thought provoking, interesting and relevant, Simone probes the hearts and minds of what makes business and IT tick and enjoys jumpstarting people’s thinking to evolve behaviour and actions at any level. Senior Consultant, master trainer, author, podcast co-host & mentor in various frameworks such as ITIL, DevOps, Resilia and KCS, Simone is a deeply experienced IT Service Management leader. You’ll find her actively engaged across social media sharing her 20+ years of experience in strategic and operational business design, development & transformation.


5 Approaches to Eliminating Language Barriers in IT Service Desks

Communication is vital to the IT support and service desk industry of yesterday, today, and tomorrow. For companies that wish to ensure and maintain...