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Simon Johnson

Simon is the UK General Manager at Freshdesk, the Google-backed leading cloud-based customer support software company. Simon heads the company’s operations and revenue strategy for the UK covering IT service management, customer service and support management. Prior to Freshdesk, Simon has led global sales teams for Microsoft and Oracle database and development software providers. Simon is a Dad of two boys, and a keen sportsman, having completed Marathons and England trials for football.


Improving Service Desk Performance Through Gamification

Great, fast, amazing, and excellent are all adjectives we love to hear about our IT service desk people and the service they provide. However,...
The Road of SIAM

Navigating the Road to SIAM