Home Authors Posts by Simon Johnson

Simon Johnson

6 POSTS 0 COMMENTS
Simon is the UK General Manager at Freshdesk, the Google-backed leading cloud-based customer support software company. Simon heads the company’s operations and revenue strategy for the UK covering IT service management, customer service and support management. Prior to Freshdesk, Simon has led global sales teams for Microsoft and Oracle database and development software providers. Simon is a Dad of two boys, and a keen sportsman, having completed Marathons and England trials for football.

FEATURED ARTICLES

5 Practitioner Tips for Implementing an ITSM Tool

There’s a lot of IT service management (ITSM) tool implementation advice and tips available out there from analysts and consultant types. But if you...