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Simon King

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Simon is VP of Product Marketing at Plutora. He is a thought leader and innovator in service management. Previously, he held product marketing leadership positions at Numerify, Remedy, and Supportsoft. Prior to his shift to marketing, he led technical support, release management, and QA teams. Outside of work Simon enjoys running in the California hills and sailboat racing on San Francisco Bay.

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ITSM Tool Implementations – BAN THE CAKES!

I’ve just seen yet another cake-based, celebratory social media post in my time line. You know the sort – a big “hooray,” pats on...