Steve Chambers generates real-time analysis on the topics of Cloud, DevOps, and ITSM based on his hands-on roles via Strategic Blue, Cutter Consortium, and Viewyonder, and is currently the Chief Operating Officer at Cloudsoft Corporation. Steve helps organizations that range from global to local, commercial to public sector, and startup to enterprise. With these organizations, Steve operates at the conjunction of cloud service providers and organizations that consume their services, and analyzes and advises on the impact on their people, process, and technology. Steve's career spans more than twenty years including banking, consulting engineer with Loudcloud, professional services and presales management at VMware, Cisco and VCE and executive CTO office at Atos Cloud. In addition to his day job, Steve is also an Associate Consultant at ITSM.tools.
For too long IT service managers have been left out of the cloud explosion. Here Stevie Chambers explains how you can finally address the people, process, and technology aspects of cloud service management.