Are your IT service desk teams at breaking point? Over-stretched and ridiculously busy? Where people are working long hours and are probably stressed – with this affecting team morale, the level of human errors, and your CSAT scores. If so, Steve Morgan might have the answer for you in this article.
This article asks how we can possibly expect to achieve our digital transformation agenda without basic service request management building blocks in place, and offers up seven tips for optimizing your service request management capabilities as part of your organization’s digital transformation activities.