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Steve Morgan

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Steve is the Director of Syniad IT, an independent IT consulting organisation, specialising in the design, build, implementation and optimisation of Service Integration & Management (SIAM), IT Service Management and IT Transformational change programmes.

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6 Back-to-Basics Steps to a More Efficient Service Desk

As we rapidly career towards the end of 2016, you may find yourself indulging in daydreams about relaxing on the couch while consuming generous...