Stuart Rance is a consultant, trainer, and author with an international reputation as an expert in ITSM and information security. He was an author for ITIL® Practitioner Guidance, the lead author of RESILIA™: Cyber Resilience Best Practice, and the author of ITIL Service Transition, 2011 edition. He writes blogs and white papers for many organizations, including his own website. Stuart is an examiner for ITIL, chief examiner for RESILIA, and an instructor for ITIL, CISSP and many other topics. He develops and delivers custom training courses, and delivers presentations on many topics, for events such as itSMF conferences and for private organizations. In addition to his day job, he is also an ITSM.tools Associate Consultant.