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Tom Tseki

Tom Tseki is the Vice President and General Manager of GeoFluent and Customer Care Solutions for Lionbridge, a leader in multilingual solutions for service desks, contact centers and global enterprises. His experience and expertise include helping organizations implement and leverage omni-lingual and omni-channel strategies to improve employee, customer and partner experience while gaining internal efficiencies. Tom has a deep background in technology as it relates to languages, communications, analytics and workforce optimization. He works closely with leaders on strategies to improve care while increasing productivity and satisfaction.


Will the ABC Iceberg Sink YOUR ITSM Initiative?

I was recently invited to a BCS event to conduct an Attitude, Behavior, Culture (ABC) workshop showing how ABC (part of the ITIL practitioner...