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Tom Tseki

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Tom Tseki is the Vice President and General Manager of GeoFluent and Customer Care Solutions for Lionbridge, a leader in multilingual solutions for service desks, contact centers and global enterprises. His experience and expertise include helping organizations implement and leverage omni-lingual and omni-channel strategies to improve employee, customer and partner experience while gaining internal efficiencies. Tom has a deep background in technology as it relates to languages, communications, analytics and workforce optimization. He works closely with leaders on strategies to improve care while increasing productivity and satisfaction.

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Will the ABC Iceberg Sink YOUR ITSM Initiative?

I was recently invited to a BCS event to conduct an Attitude, Behavior, Culture (ABC) workshop showing how ABC (part of the ITIL practitioner...