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Tom Tseki

Tom Tseki is the Vice President and General Manager of GeoFluent and Customer Care Solutions for Lionbridge, a leader in multilingual solutions for service desks, contact centers and global enterprises. His experience and expertise include helping organizations implement and leverage omni-lingual and omni-channel strategies to improve employee, customer and partner experience while gaining internal efficiencies. Tom has a deep background in technology as it relates to languages, communications, analytics and workforce optimization. He works closely with leaders on strategies to improve care while increasing productivity and satisfaction.


Key ITSM Takeaways from NowForum London

Last week I had the opportunity to attend ServiceNow's UK customer event – NowForum – in London. I'd previously attended the US Knowledge conference a...