VP, Research & Development at Pink Elephant
Troy is an experienced Executive Consultant with a solid and rich background in business process re-engineering. He holds the Management Certificate in ITIL and has extensive experience in leading service management improvement programs. His main focus at Pink Elephant is to deliver strategic and tactical level consulting services to clients based upon a demonstrated knowledge of organizational transformation issues. Troy is a frequent speaker at ITSM events and is a contributing Author for the ITIL “Planning to Implement IT Service Management Book.” In addition he is a member of the Lead Architect Team for ITIL v4.