In this article ITSM authority Troy DuMoulin of Pink Elephant discusses good and poor ITIL behaviors in North America and what the world can learn from them; in addition to how he sees the new version of ITIL helping people in the future.
Troy is an experienced Executive Consultant with a solid and rich background in business process re-engineering. He holds the Management Certificate in ITIL and has extensive experience in leading service management improvement programs. His main focus at Pink Elephant is to deliver strategic and tactical level consulting services to clients based upon a demonstrated knowledge of organizational transformation issues. Troy is a frequent speaker at ITSM events and is a contributing Author for the ITIL “Planning to Implement IT Service Management Book.” In addition he is a member of the Lead Architect Team for ITIL v4.