Home Authors Posts by Vawns Murphy

Vawns Murphy

7 POSTS 0 COMMENTS
Irish mum of 3. ITIL V2 Manager (red badge) and ITIL V3 Expert (purple badge). SDI Managers certificate. Further qualifications in COBIT, ISO 20000, SAM, PRINCE2 and Microsoft. Author of itSMF UK collateral on Service Transition, Software Asset Management, Problem Management & the "How to do CCRM" book. Reviewer for the Service Transition ITIL 3 2011 publication. When not being pelted with brightly coloured balls in name of ITIL, I am the principal analyst and research director for ITSM.Tools.

FEATURED ARTICLES

Service Desk and the Human Firewall

The majority of people in this world are good. If I were to put a percentage on that statement, I'd be looking at 80/20....