The Current State of AI Adoption in ITSM

AI Adoption in ITSM

Here Stephen Mann shares the results of our recent survey assessing the current state of AI adoption in ITSM, looking at what ITSM tool vendors offer, who has adopted what, and what people see as the biggest barriers to success.

A Service Desk Guidance A-Z List

Service Desk A-Z

This handy A to Z of service desk guidance has been created to help anyone looking to get started with a service desk improvement project. Get a sneak peak at the content here then download the full PDF (no data required).

How to Succeed with AI in Your Organization

Succeed with AI

Here Ian Aitchison offers up guidance for any organization that’s looking to successfully use AI-enabled capabilities to improve their IT service delivery and support. Including whether you should use built-in AI features, add-on AI, or DIY AI solutions.

Introducing the 2021 State of Service Management Survey

State of Service Management Survey

Can you help us to create and share much-needed industry statistics on the state of service management by answering our latest survey? The results will be helpful to many readers and ITSM practitioners. Thank you.