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Vawns Murphy

Irish mum of 3. ITIL V2 Manager (red badge) and ITIL V3 Expert (purple badge). SDI Managers certificate. Further qualifications in COBIT, ISO 20000, SAM, PRINCE2 and Microsoft. Author of itSMF UK collateral on Service Transition, Software Asset Management, Problem Management & the "How to do CCRM" book. Reviewer for the Service Transition ITIL 3 2011 publication. When not being pelted with brightly coloured balls in name of ITIL, I am the principal analyst and research director for ITSM.Tools.


The 4th Industrial Revolution Needs a Focus on People Not Technology

Many bloggers and technology evangelists have been pontificating about a new, fourth industrial revolution. They tell us how everything is going to change and, to...