This articles looks at the number of different ways that machine learning and analytics can transform ITSM systems. Read more here.
Vesna Soraic has over 20 years of experience working with IT executives and practitioners to take advantage of automated IT management. Vesna writes and speaks on these topics regularly and is also a regular contributor to the Micro Focus ITSM blog. In addition, she has a MS in Computer Science from the University of Ljubljana in Slovenia.