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Vesna Soraic

Vesna Soraic is the senior product marketing manager at Micro Focus – responsible for ITSM products. She has over 20 years of experience working with IT executives and practitioners to take advantage of automated IT management. Vesna writes and speaks on these topics regularly and is also a regular contributor to the Micro Focus ITSM blog. In addition, she has a MS in Computer Science from the University of Ljubljana in Slovenia. Micro Focus Service Management Automation X (SMA-X) suite can be installed on premises or in the cloud (and is included in the AWS Marketplace). Numerous managed service providers offer SMA-X as a service.


Do We Really Want and Need IT Self-Service?

In my last blog, “Could the Future of IT Self-Help Be 4th Generation Intelligent Self-Service?” I wrote about getting lost in giant, one-size-fits-all IT...
ITSM Meet Up

SITS17: ITSM Meet Up