ITSM Meet Up

Event Preview: Christmas ITSM Meet Up

Four or five times a year I organize informal "ITSM meet ups" in Central London. The idea behind them being to provide an opportunity for the UK IT service management (ITSM) community...
itSMF Estonia

Event Preview: itSMF Estonia Conference 2016

itSMF Estonia will be holding its annual conference at the Swissotel in Tallinn on the 8th of December. The title of this year's conference is "The ITSM All Stars Edition", where every session is pitched...
ITIL Practitioner and the Three Ways of DevOps

ITIL Practitioner and the Three Ways of DevOps

If you’re familiar with DevOps, then you’ve probably heard DevOps enthusiasts talking about “The three ways”. This refers to three very powerful and practical approaches to managing the work of IT...
A Year’s ITSM Learning in a Single Blog

A Year’s ITSM Learning in a Single Blog

Last week I was lucky enough to attend this year’s itSMF UK conference – ITSM 16. This is always a special occasion, but more so this year because it marked the...
BMC Exchange

Getting Digital at BMC Exchange London

Just over a week ago I attended BMC Exchange London, BMC’s largest UK customer event to date. This double-length blog shares my key, very-digital, takeaways from the event. They are a...
IT Hero

Why an IT Hero Culture is Bad for Customers

At this year’s UK itSMF conference I’ll be presenting a session titled “Unhappy is the land that needs a hero”. If you think that IT service management (ITSM) is all about...
Intelligent Disobedience

Intelligent Disobedience at ITSM16

I'm lucky enough to be speaking at the itSMF UK’s annual conference (ITSM16) this month. It’s a talk I've previously delivered a few times over the last 18 months around the...
Training

Training: Same old, same old?

At ITSM16, the itSMF UK conference, my session looks at solutions to the same old question of why organizations continue to have less than optimal training and education when developing staff...
SIAM From the Frontline

SIAM From the Frontline

America. You have to love it, certainly Martin Goble, AKA @ITILPunk, and I do – especially at conferences such as FUSION 16, because of the ease of networking, the honesty of...
DevOps and the Critical Questions

DevOps and the Critical Questions

My presentation at the upcoming itSMF UK conference is the latest iteration of my “Kill DevOps” talk. I presented the first version in 2014 in Beijing and have probably gone through...

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