So what can your IT organization do to better support the people?

Technical Support is now Technical Customer Support

I’ve said it many times before and I’m sure that I’ll say it for many years to come: IT support isn’t really about supporting the IT, instead it’s about supporting the people...
My customer service epiphany inbolved a bus!

Taking the “Me” Out of Customer Service

I’ve always been a stickler for customer service, with somewhat of a black and white view – good (or even great) customer service versus poor customer service. And I’d probably be...

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What’s Preventing Greater ITAM Adoption?

I’ve written about ITAM adoption before and I’m sure I’ll continue to do so for many years to come. That, for many companies, IT...
The Road of SIAM

Navigating the Road to SIAM