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The Importance of IT Support

The Importance of IT Support to Perceptions of IT’s Value

Is the absence of experience data allowing “ill-informed” decision-making to drive the wrong IT and IT support strategies and outcomes in your organization? Check out the latest Global IT Experience Benchmark Report and see for yourself.
Value and ITSM

Value and ITSM – A View From The Boardroom

The interest in value has made a significant leap to the top spot for 2023 in the poll of what ITSM.tools readers want to hear about most. Here Simon Kent shares his opinions on value and ITSM.
Why Do Companies Need to Change ITSM Tool?

Why Do Companies Need to Change ITSM Tool?

Has anything changed with the traditional levels of ITSM tool churn? It’s time to get more industry data or, to be more precise, to obtain up-to-date insight into the state of ITSM tools and why organizations need to change ITSM tool. Please take this poll.

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