3 Lean Tips for ITSM

Lean Tips

This article by Joe the IT Guy describes three Lean concepts (Pull the Andon, Genchi Genbutsu and Gemba, and Nemawashi) that can be applied to ITSM – helping ITSM teams with their work tasks and enhancing the quality of leadership. Read it now.

How Has the COVID-19 Crisis Affected Your Wellbeing?

COVID-19 And Wellbeing

Working from home can be great but it isn’t always easy. So, has the COVID-19 crisis affected your wellbeing? Please help us find out where the industry is right now by taking 1-2 minutes to answer our latest Wellbeing in IT survey.

Why isn’t Agile Part of Your Business Continuity Approach?

Business Continuity in Texas

Are traditional business continuity planning and management practices dated? Daniel Breston thinks so. In this article, he explains many of the common business continuity issues and how blending in newer IT management approaches such as DevOps will help.

6 Ways Collaboration Creates Customer-Centric Service

Team Collaboration

Most IT departments understand the benefits of working collaboratively. However, the idea of ripping up everything they know and considering other departments’ processes is a tough sell. To help, here’s six techniques you can use to collaborate better with the other departments in your organization.

3 Tips for Better Software License Management

With ITAM now one of ITIL 4’s 34 management practices, it’s time to raise awareness of all things ITAM-related, including software license management. So, to help this article offers three practical tips on how to get a better handle on your software licensing obligations.

How to Negotiate the Best Deals with IT Suppliers

IT Supplier Negotiation

Sealing the best deal on a hardware, software, or services contract comes down to more than just price. Sure, you may realize upfront savings, but you risk incurring unforeseen expenses. To help, here are four tips that will allow you to be a step ahead in any contract negotiations with IT suppliers.

The 5 Hottest ITSM Trends and Topics for 2020

ITSM 2020 Hot Topics

What will we all be concerned about in ITSM in 2020? To help, here’s a poll-results-based article that looks at what will be the hot trends and topics – in terms of reader interest – in 2020. If nothing else, you’ll probably be surprised at where some ITSM topic areas have been voted in at.