In this article Steve Morgan shares his experiences of implementing multi-vendor IT operating models, offering up eight key areas of advice to help you on your own SIAM journey.
This article by Joe the IT Guy describes three Lean concepts (Pull the Andon, Genchi Genbutsu and Gemba, and Nemawashi) that can be applied to ITSM – helping ITSM teams with their work tasks and enhancing the quality of leadership. Read it now.
Working from home can be great but it isn’t always easy. So, has the COVID-19 crisis affected your wellbeing? Please help us find out where the industry is right now by taking 1-2 minutes to answer our latest Wellbeing in IT survey.
Are traditional business continuity planning and management practices dated? Daniel Breston thinks so. In this article, he explains many of the common business continuity issues and how blending in newer IT management approaches such as DevOps will help.
Most IT departments understand the benefits of working collaboratively. However, the idea of ripping up everything they know and considering other departments’ processes is a tough sell. To help, here’s six techniques you can use to collaborate better with the other departments in your organization.
To help your organization to get started with software asset management, here are seven tips for formulating an effective software asset management capability (and these could also be applied to the creation of any business capability).
Are you experiencing a cycle of disappointment and failure in trying to bring about real change in your organization? Here Steve Morgan discusses how a recent trip to the fairground reminded him of the many of the emotions businesses go through during their change programs, and ways to avoid them.
With ITAM now one of ITIL 4’s 34 management practices, it’s time to raise awareness of all things ITAM-related, including software license management. So, to help this article offers three practical tips on how to get a better handle on your software licensing obligations.
Sealing the best deal on a hardware, software, or services contract comes down to more than just price. Sure, you may realize upfront savings, but you risk incurring unforeseen expenses. To help, here are four tips that will allow you to be a step ahead in any contract negotiations with IT suppliers.
What will we all be concerned about in ITSM in 2020? To help, here’s a poll-results-based article that looks at what will be the hot trends and topics – in terms of reader interest – in 2020. If nothing else, you’ll probably be surprised at where some ITSM topic areas have been voted in at.