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stakeholders
5 Steps for Better IT Stakeholder Management and Communications

There’s one major area of IT that unlike the rest isn’t clearly defined — the people. And it’s why effective stakeholder management is so vital to your IT success. Here we dig into what stakeholder management is and provide a simple, five-step framework to help manage your stakeholders more effectively.

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Security Threat Hunting: Using a Honeypot, SIEM, and Some OSINT

After attending a demonstration of live, real-time, security threat hunting, Daniel Card was left disappointed. So for this article he decided – in line with his research – to hunt out some real-life security threats on the internet on his own. Here you can get the lowdown and see the actual data he found.

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4 Ways Digital Transformation Affects IT Support

The new, and higher, expectations of digital consumers – which includes employees – now means that IT organizations need to reassess their IT support services and capabilities across four key areas including service support strategies and service desk operating models; here Sarah Lahav discusses all four.

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Forget watermelon SLAs, you need XLAs
What Exactly Are XLAs and How Do You Use Them?

Yes you should aim to solve tickets as quickly as possible, but there’s more to it than that. Meeting an SLA doesn’t guarantee that the customer is happy. You need to put the emphasis on customer experience. You need XLAs, and here’s why.

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using Machine learning
Machine Learning and The Third Way of Work

Technologies such as AI, machine learning, and natural language processing have finally reached a point where they can provide value to an organization. This article shows you how, specifically looking at IT incident categorization and assignment.

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Staying relevant in IT
What’s “Being Relevant” in IT?

IT isn’t about adding in new technology or automating processes with the latest gadgets and gizmos or buzzword solutions. It’s about facilitating more business value. So how should IT organizations focus on and demonstrate the business value they deliver?

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