Hot Topics Articles

Most IT departments understand the benefits of working collaboratively. However, the idea of ripping up everything they know and considering other departments’ processes is a tough sell. To help, here are six techniques you can use to collaborate better with the other departments in your organization.
With ITAM now one of ITIL 4’s 34 management practices, it’s time to raise awareness of all things ITAM-related, including software license management. So, to help this article offers three practical tips on how to get a better handle on your software licensing obligations.
Sealing the best deal on a hardware, software, or services contract comes down to more than just price. Sure, you may realize upfront savings, but you risk incurring unforeseen expenses. To help, here are four tips that will allow you to be a step ahead in any contract negotiations with IT suppliers.
What will we all be concerned about in ITSM in 2020? To help, here’s a poll-results-based article that looks at what will be the hot trends and topics – in terms of reader interest – in 2020. If nothing else, you’ll probably be surprised at where some ITSM topic areas have been voted in at.
Recently in our industry, there’s been a lot of talk (and some action) about mental health. With this in mind, this article looks at what, as a customer, you should be thinking about in order to protect the mental health of your service providers to ensure that you get the most from the relationship.
All too often people view IT asset management as an unnecessary expense or they find a multitude of excuses (which are often based on myths) that prevent them from investing time, effort, and money in ITAM capabilities. So this article aims to debunk said myths, and overlay the facts over the fiction.
Where should your organization start with DevOps? Or, alternatively, if your organization has already started its DevOps journey, what else should it be doing to increase the probability of its efforts realizing the expected benefits of introducing the new ways of working? This article explores.