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This article written around real-world situations, will help you to understand why and what you should do with SIAM when signing up for an outsourcing deal.
From virtual machines, to thin provisioning and security, this article looks at the top three current virtual infrastructure challenges and how to adress them.
With non-IT supporting processes, such as HR’s, there’s no need for significant differences between (the management of) them and IT’s. Here we explain why.
Does ITSM need to change in light of DevOps? Is DevOps still too Dev focused? Is this impacting return of value? Plus 7 more important questions answered.
Here Matt Hooper asks: “Does great customer service translate into a great customer experience?” and “Does a great experience result in great service?”
Many technology evangelists have been pontificating about a new, fourth industrial revolution, but it won’t happen. Why? PEOPLE.