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Does ITSM need to change in light of DevOps? Is DevOps still too Dev focused? Is this impacting return of value? Plus 7 more important questions answered.
Here Matt Hooper asks: “Does great customer service translate into a great customer experience?” and “Does a great experience result in great service?”
Many technology evangelists have been pontificating about a new, fourth industrial revolution, but it won’t happen. Why? PEOPLE.
How does your organization cope with the current acceleration of speed? How do you stay in control in this fast changing world? The answer is simple…
The self-service approach to customer service has gone too far. Can we shift the burden onto an Artificial Intelligence system instead?
The recent LinkedIn UI situation is a great opportunity to take stock of how we design and release new products and services in corporate IT. Here’s why.