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How does your organization cope with the current acceleration of speed? How do you stay in control in this fast changing world? The answer is simple…
The self-service approach to customer service has gone too far. Can we shift the burden onto an Artificial Intelligence system instead?
The recent LinkedIn UI situation is a great opportunity to take stock of how we design and release new products and services in corporate IT. Here’s why.
If the DevOps “wall of confusion” exists at your organization, it’s because you allow it to do so. And you can tear it down, and here’s how…
Consumer-world led mobile and digital experience innovations have permeated the enterprise IT landscape, but how have they impacted the IT service desk?
There’s no doubt that the pace of IT and business change is continuing to quicken. But what can ITSM professionals do to keep up with the pace of change?
Eliciting organizational change can be difficult. Here a number of people give their advice on facilitating change and how to get get management buy-in.