itSMF USA and HDI will be holding their annual conference and exhibition – “FUSION” – at the MGM in Las Vegas from the 1st to the 4th of November. Aimed at helping delegates to get ready for the “next generation of service management,” the conference provides over 100 presentations and features 50 IT service management (ITSM) vendors and partners.
This year’s conference is split over eight learning tracks:
- DevOps and Agile – highlighting the combined benefits for service management
- The Futurist – advice on how to evolve with the times
- The Generalist – covering how to “get started” with service management
- Improving Service Management – advice on how to measure, monitor, and improve
- People, Culture, and Value – from transforming the way people work to ensuring value can be achieved
- Security, Risk, and Vulnerability – advice on how to mitigate vulnerability and manage risk
- The Specialist – tackling more complex topics such as social IT, gamification, and consumerization
- The Strategist – exploring the strategic side of service management.
With content running over four days, there’s plenty of presentations to choose from. My personal recommendations from each track are:
- Change Management in a DevOps World – In this session, Greg Sanker will present a practical approach for maturing your ITSM change program for DevOps
- SIAM: A Practical Approach – Here Andrea Kis will talk about the evolution of service management into the complex (yet standardized) approach of SIAM via real-life examples of practical implementation
- There’s More Than One Way to Do Problem Management – Matt Kade discusses how to bring a successful problem management process to your organization
- Out of Many, One: A Case Study on Service Improvement – Brandon Caudle provides advice on how to improve your people and processes
- Closing the Generation Gap – An interactive session by Rae Ann Bruno with tips to help you close your organization’s generation gap
- Risk-Based Capacity Planning – This presentation by Michael Costigan will provide methods for translating service and component utilization and performance data into actionable capacity plans
- IT4IT: ITSM for Grown-Ups – This session by Kathryn Howard is aimed at helping you break down the barriers and harness the power of IT4IT, a high-level standard for managing the whole of IT with an enterprise service-centric architecture
- SIAM from the Front Lines – A joint presentation from James Finister and Martin Goble looks at the secrets to using SIAM to deliver business value.
You can view the full agenda here.