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Unfamiliar with VeriSM – the new approach to service management (not just IT service management)? This article provides a brief overview of its philosophy and model, and includes links to other useful sources.
Did you know that ITSM tools are perfect places for organizations to run their GDPR processes from? Here Richard Josey explains.
Two major 20-year-old security vulnerabilities in CPU architectures were announced in the form of Spectre and Meltdown. Find out what you should do if your affected here.
Is your current budgeting and funding model not meeting your organization needs? Why continue with a broken model? Learn about Agile IT budgeting here.
This article explores six reasons why CIOs should have a seat at the top table, including IT-led innovation, cloud economics, and digital transformation.
How can the Skills Framework for the Information Age help you as CIO to understand what knowledge, skills, and experience you have in your team?
What’s code smell? It’s a warning sign. Here we explain five types of code smell that you need to look out for.