Hot Topics Articles

In order to understand IT services better, and make the translation into business value, they can be broken down into three groups of properties: better IT services, faster delivery of IT services, and cheaper IT services. Here, industry authority Mark Smalley takes a closer look at these three dimensions.
Here Doug Tedder discusses seven fundamental things that IT must do to run like a business, including: having a compelling portfolio of services and products and exhibiting financial and business acumen. After all, the business of the future demands a technology partner that acts and runs like a business.
Agile and DevOps practices are adopted to help resolve complex business issues at speed while still providing an increased certainty of intent, quality, and safety, but have you ever stopped to think about the the impact of Agile and DevOps on your business continuity practices?  
IT is a critical business function, with any significant outage a disaster – exactly why the CIO should have a seat on the Board. So why does the question of whether IT is part of the business or a supplier persist? Is IT the victim of an injustice or maybe just super-bad at PR? Let’s take a look.
How can enterprise service management (ESM) benefit educational institutions (schools and higher education) by making service delivery and support more efficient and effective through the leveraging of existing IT investments? Here we explore, with examples of what ESM looks like in the education sector.
The new, and higher, expectations of digital consumers – which includes employees – now means that IT organizations need to reassess their IT support services and capabilities across four key areas including service support strategies and service desk operating models; here Sarah Lahav discusses all four.