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In this article, Stephen Mann discusses a variety of ITSM futures including ITSM tool implementations, near-term technology futures, and business disruption.
ITSM conferences offer up a variety of learning opportunities, particularly around the future of the industry and innovation. But do you put into practice what you learn? Here, Simone Jo Moore takes us on the magical conference journey.
Simon Morris of ServiceNow discusses how it’s time for ITSM to transition to, and embrace, “intelligent work” – by putting people at the center of the experience and technology at the service of that person.
What is APM? Why is it needed? What are its benefits? And how do you select the right solution? Find your answers in this article.
Here we look at the real-world operational benefits of using AIOps to connect ITSM and ITOM, and how you can get started.