Here are our articles on
Simon Morris of ServiceNow discusses how it’s time for ITSM to transition to, and embrace, “intelligent work” – by putting people at the center of the experience and technology at the service of that person.
What is APM? Why is it needed? What are its benefits? And how do you select the right solution? Find your answers in this article.
Here we look at the real-world operational benefits of using AIOps to connect ITSM and ITOM, and how you can get started.
This articles looks at the number of different ways that machine learning and analytics can transform ITSM systems. Read more here.
Remember: just because someone knows some of the language, or because they’ve been on an ITIL course or read the books, doesn’t necessarily make them a good ITSM consultant.