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Business and IT-alignment. Even the term itself causes heated debate. In this article, we want to show some worrying facts and figures that underpin this issue.
A comprehensive list of links to access ten analyst reports for free including the 2017 Gartner ITSM Magic Quadrant, and Critical Capabilities report.
Money is often the root of all evil in IT problems, with almost all enterprises suffering from legacy and massively complex interwoven systems.
In order to deliver the new, required level of service & support, IT departments need turn to technology to help. But which technologies can help? And how?