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This article offers a quick, and easy, insight into the Analyst 2.0 report published by SDI and what skills are needed by future service desk analysts.
Using artificial intelligence and machine learning, provides quick and accurate translation across communication channels, notably chat and ticketing.
Surveys are showing that traditional multilingual support approaches are showing signs of ineffectiveness, leaving a big void for some service desks.
In this article you’ll find practical information on how to better link your IT projects and service delivery. Including examples of the tasks involved.
Automation isn’t at a point where you can replace your staff with a bot. However, you should be thinking about the coming day when you can.