10 Tips for Business Relationship Management in ITSM
BRM is a great ITSM capability that helps IT organizations to focus on, and to deliver against, the wants and needs, and expectations, of IT service consumers and providers. But how should your organization start out? The following ten tips should help your IT organization to get started on its BRM journey.
ITSM Statistics – Does IT Know the Business?
Here you’ll find our latest survey results related to ITSM pros and their business knowledge and focus – with the responses showing both positive and negative aspects of modern-day IT service delivery and support. Read on for analysis covering the likes of customer centricity and the business impact of IT issues.
Will Knowledge Management Make IT Professionals Redundant?
Will the knowledge revolution make IT professionals surplus to requirements? Sollertis CEO, Kevin Baker shares his thoughts on the changing landscape of knowledge management.
“IT Is Too Important to Be Left to IT” So What Next?
Business and IT-alignment. Even the term itself causes heated debate. In this article, we want to show some worrying facts and figures that underpin this issue.
Has Your ITSM Implementation Hit a Glass Ceiling?
Don’t let your ITSM implementation get stuck under a glass ceiling. Here are four ways to break through and elevate ITSM beyond just IT operations.
IT Is Too Important to Leave to IT – Involve BRM
This article looks at a number of things that need to be considered and addressed, including BRM, if we’re ever going to improve how we deliver corporate IT.
Improving IT Service Delivery – We All Need a Little BRM
How can you formalize BRM to help gain a better understanding of the linkage between IT decisions and business performance?
The Need to Link Incident Categorization and BRM
This article looks at a the case study of how the University of Lincoln has formally linked BRM data with incident capture and reporting.