10 Tips for IT-Support Chat Success
This article by Stephen Mann shares ten tips to follow when planning your new, or improved, IT-support chat capability. It’s more than simply implementing a new piece of technology.
Is Your IT Support Chatbot’s Weakest Link Your People?
Chatbots are a great opportunity for IT service desks to up speed, reduce costs, and to improve the customer experience, but will they also serve to highlight yet more people-based issues?
The Chatbot Future Involves Getting Some IT Support Stuff Right Today
IT support organizations need to ensure that they know how to succeed with both chat and self-service to succeed with Chatbot initiatives too. Learn how here.
Don’t Overlook Chat in All the Chatbot Chatter
There’s lots of talk about the potential of chatbots but human-to-human chat could, and should, also be playing a bigger part. Here’s why.
The Power of Chat for IT Support
Chat for IT support is still a minority access and communication channel, but it should be doing so much better. Please read on to find out why.