Employee Well-being Permeates Everything We Do in Technology

Employee Well-being and ITSM

“Always ensure that what you do encourages the well-being of your organization, customers, and yourself.” Here Daniel Breston recounts some of his well-being experiences throughout his long IT career and offers helpful tips to others.

4 Tips for Improving the User Experience

User experience

This article by Kevin Smith looks at four things that can improve the user experience and help deliver the maximum value from the systems of IT across the business and to the people that are the lifeblood of the organization – including setting clear goals, and transparent design and user testing.

Change Management: Creating a “Brutally Efficient” CAB

Creating a “Brutally Efficient” CAB

A successful Change Advisory Board (CAB) is a disciplined one! Looking at attendance, process, and other governance aspects, Jan Vromant suggests a set of rules to follow for success that will enable you to transform your CAB into a BECAB – or “brutally efficient” CAB.

Run IT as a Business – 7 Things You Must Do

Run IT as a Business

Here Doug Tedder discusses seven fundamental things that IT must do to run like a business, including: having a compelling portfolio of services and products and exhibiting financial and business acumen. After all, the business of the future demands a technology partner that acts and runs like a business.

What’s “Being Relevant” in IT?

Staying relevant in IT

IT isn’t about adding in new technology or automating processes with the latest gadgets and gizmos or buzzword solutions. It’s about facilitating more business value. So how should IT organizations focus on and demonstrate the business value they deliver?