13 Tips for Managing a Major Incident

13 Major Incident Tips

Here Vawns Murphy shares 13 top tips for dealing with a major incident that don’t involve hiding under your desk, chain smoking, or drinking a bottle of vodka. Read it here.

What ITSM Pros Need to Know About CMDBs

CMDBs Overview

In this article we explore the key benefits of CMDBs, provides 10 key steps for building a successful one, and explains the differences between a CI and an IT asset.

How to Use SAM to Create and Maintain your CMDB

CMDB Software Asset Management (SAM)

While much has been written about the need for ITSM and ITAM to work closely together, in this article Rory Canavan goes a step further to explain how software asset management can add value to ITSM’s service configuration management practice.

6 Benefits of Visual Asset Dependency Mapping

Visual Asset Dependency Mapping

Want to know more about visual asset dependency mapping? If so, then this article is for you. Please read on to find out more about why it’s essential for your datacenter along with the required steps – starting with the auto-discovery of assets – including six key benefits it delivers.

Getting Process Automation and Digital Transformation Right

Automation and Digital Transformation

Automation of processes (across the organization) is something that should be treated very seriously and carefully – it can be dangerous when not properly implemented and/or defined. Here we look at the key requirements for, and benefits of, successful process automation (and digital transformation).