13 Tips for Managing a Major Incident
Here Vawns Murphy shares 13 top tips for dealing with a major incident that don’t involve hiding under your desk, chain smoking, or drinking a bottle of vodka. Read it here.
Linking Experience Management with Existing ITSM Capabilities
The business reliance on IT means IT must take operations and ITSM very seriously. This article by Phyllis Drucker demonstrates the connectivity between existing ITSM practices and employee experience improvement.
What ITSM Pros Need to Know About CMDBs
In this article we explore the key benefits of CMDBs, provides 10 key steps for building a successful one, and explains the differences between a CI and an IT asset.
8 Tips for Getting ITSM and ITAM Working Better Together
This article explains – via eight tips – why and how your ITSM and ITAM capabilities will be better if you focus on getting them working together for the better. Take a look.
How to Use SAM to Create and Maintain your CMDB
While much has been written about the need for ITSM and ITAM to work closely together, in this article Rory Canavan goes a step further to explain how software asset management can add value to ITSM’s service configuration management practice.
6 Benefits of Visual Asset Dependency Mapping
Want to know more about visual asset dependency mapping? If so, then this article is for you. Please read on to find out more about why it’s essential for your datacenter along with the required steps – starting with the auto-discovery of assets – including six key benefits it delivers.
Getting Process Automation and Digital Transformation Right
Automation of processes (across the organization) is something that should be treated very seriously and carefully – it can be dangerous when not properly implemented and/or defined. Here we look at the key requirements for, and benefits of, successful process automation (and digital transformation).
Better Configuration Management: CMDB Data Visualization for Free
What’s the best way to represent your configuration item relationships that are created and managed within your CMDB? Here, Mark O’Brien shares his experiences at Leeds Building Society and tips to help you better visualize your CMDB.
Who Has Adopted Which ITSM and ITIL Processes?
Stephen Mann queries if we can ever be 100% sure of anything purporting to be a true picture of adoption levels of ITSM and ITIL processes without a global survey.