5 Key Benefits of Self-Service for IT
Notwithstanding the fact that a dollar saved by IT through badly-implemented self-service might incur an extra two dollars of costs from an end-user perspective, cost savings are not the only driver for self-service and, for many, it’s not the most important benefit. Here we look at the other additional benefits.
IT Support in a Consumerized World
There are many consumerization and customer experience impacts, on IT Support, that need to be considered. Here Joe the IT Guy takes a look.
How Consumerization Is Changing IT Support Models
Consumerization is driving the replication of B2C support capabilities & technologies in IT departments, making it far more than just “a good thing to do.”