13 Tips for Managing a Major Incident

13 Major Incident Tips

Here Vawns Murphy shares 13 top tips for dealing with a major incident that don’t involve hiding under your desk, chain smoking, or drinking a bottle of vodka. Read it here.

Do You Need to Invest More in Your Continual Improvement Register?

Continual Improvement Register

When undertaking continual improvement it’s advisable to have a list of what you’d like to improve, which ITIL 4 calls a Continual Improvement register, and this article by Joe the IT Guy looks at what’s needed to keep your continual improvement register useful.