Eliminating Silos and Sharing Data

Silos Data

To illustrate what Digital Transformation looks like in practice, Roy Atkinson looks at how one company—FPT Software—helps guide its customers through transformation.

How ITSM, ITAM, and Security Teams Can Collaborate Around Asset Data

How ITSM, ITAM, and Security Teams Can Collaborate

For ITSM, ITAM, and security teams IT asset data is essential, but it can often be generated in silos. Instead, these teams should collaborate to ensure that they have all the insight into assets that they need. This article explains how this can be achieved, with IT asset data available to meet the needs of all three of ITSM, ITAM, and security teams.

Why ITSM Leaders Must Care About Good Data

ITSM Leader Coping With Bad Data

Have you spent enough time and energy assessing the quality of your ITSM data? No? This article explains why you, as an ITSM leader, need to prioritize and address your organization’s data quality issues, including poor data quality in ITSM.

Will Your ITSM Data Issues Deliver Bad Experiences and Bad Bots?

ITSM Data Issues

In this article, we consider whether your average ITSM team is able to really take advantage of the opportunities that digital transformation, customer experience, and AI technologies offer. Specifically, to help you to better understand if your ITSM team is suitably positioned to deliver against the business requirements that are necessitating this increased exploitation of technology and data.

ITSM Hot Topics: And in Last Place… People

People an ITSM Hot Topics

Why is it that in the list of recently published ITSM hot topics, “people” topics come nowhere near the top? Do people not understand that business change is not built on process and technology, it’s built on people. Read more here.