14 Benefits of Enterprise Service Management (ESM)
“The business benefits of enterprise service management should be articulated and sold” says Stephen Mann. Here these 14 ESM benefits are explained at a high level but in a way that transcends IT.
5 Tips for Effective Enterprise Service Management Planning
So enterprise service management is happening, but what should you do in terms of enterprise service management planning to increase your organization’s chances of success? This article explores.
ESM – It’s Not Just About ITSM Processes
“Enterprise service management can, and should, be so much that replicating the IT service desk in other business functions” says Stephen Mann.
Using an ITSM Tool for Customer Support
IT service management tools have a history of being used outside of IT, but It’s important to remember that ITSM is more than the IT service desk.
The Perfect Storm Driving ESM
Stephen Mann takes a look at four key drivers that are helping enterprise service management’s cause. Take a look to see what they are.